4 ways hotel linen tracking technology is improving the operational efficiency of hotels
Hotels are part of the hospitality industry and typically operate on a large scale and require regular upkeep and maintenance. This includes replacing linen sheets with an adequate stock of freshly laundered linen items to ensure hotel operations are always running smoothly.
The average hotel typically receives many bookings from guests, so for hotels to provide a comfortable living experience to their guests without burdening their employees, investing in hotel linen tracking technology is one way to simplify and streamline the workflow processes involved in linen management.
Hotel managers and employees are assigned many roles and responsibilities on a day-to-day basis. In hotels that rely on traditional linen management methods, employees may feel strained from having to manually count, wash, and pack linen items.
With hotel linen tracking technology, employees can avoid doing these repetitive, laborious, and time-consuming tasks, and have more flexibility to focus on higher-value, productive tasks, such as improving their customer service.
That said, how can investing in hotel linen tracking technology improve the operational efficiency of a hotel? Let’s explore these methods in greater detail below.
- Automates linen counting with RFID capabilities
Linen counting can be a tedious chore. That’s not all; mistakes can be made due to human error when employees are forced to count and sort linen items by hand. This could slow down productivity, leading to decreased operational efficiency.
To avoid this from happening, a linen tracking technology with RFID capabilities can automate linen counting. This is done by transmitting information from a linen item that has been tagged with a unique identification number to a reader.
This way, hotel employees save a lot of time from performing multiple manual linen counting tasks and hotels save a huge chunk of labour-related costs. RFID-powered linen tracking technology is able to sort linen items by size, type, colour, and location. It is able to detect if a linen item is soiled or clean.
2. Reduces instances of lost linen items
With its RFID capabilities that are able to track items in real-time and in different locations, linen tracking technology can prevent incidents of lost linen items due to theft or misplacement.
RFID-powered tracking technology is typically integrated with guest billing systems. This means if a hotel guest is found to have taken linen items with them beyond the knowledge of hotel staff, then they will be charged additionally on top of the general hotel expenses they originally incurred.
The increment in the hotel charge will encourage guests to return the linen items which may or may have not been unintentionally taken. This reduces the need for hotel management to fork out extra expenses beyond their allocated budget to cover missing linen items.
3. Enhances guest satisfaction
Occasionally, hotels may face challenges that involve a stock shortage or a surplus of linen items. Hotel employees may also unknowingly furnish hotel rooms with linen items that are reaching the end of their shelf life and are, therefore, in poor condition.
This could be a costly mistake for hotels as guests may be dissatisfied with their service, thereby potentially losing them from their customer base. By investing in linen tracking technology, hotel employees can gather information about individual linen items that enables them to allocate their linen resources more effectively.
This helps decision-makers only use high-quality items to furnish hotel rooms. Receiving fresh and well-maintained linens will increase customer satisfaction rates, which can also lead to better reviews. This helps hotels attract new customers more easily.
4. Facilitates valuable data-driven insights
Linen tracking technology enables hotel employees to generate valuable data and insights about their linen usage and identify certain trends.
Hotel managers can use these analytics and data for informed decision-making to overhaul certain operational processes by formulating better linen management strategies.
This technology is also a great way to generate reports that track the KPIs and performances of individual employees. This way, hotel managers can identify areas for improvement in individual staff members or the team as a whole. Additionally, training sessions can be provided to align them with the hotel’s business goals.
Invest in hotel linen tracking technology to improve the operational efficiency of your hotel
Hotels are fast-paced businesses and providing a top-notch hotel guest experience is an utmost priority for hotel managers and employees. This means that hotel operations should be at maximum efficiency, including hotel linen management.
Schedule a consultation with a leading linen tracking technology service provider today to improve your hotel’s linen management lifecycle. Investing in this technology can significantly reduce your operational and labour-related costs, maximise your workforce productivity, and improve your overall ROI.
